Shipping and Delivery policy  

At Fashionglow, owned and operated by Zestify Enterprises, our priority is to ensure that every customer enjoys a smooth, reliable, and convenient shopping and delivery experience.

For the purposes of this Shipping Policy, the terms “we,” “us,” and “our” refer to Zestify Enterprises, whereas “you,” “your,” and “user” represent customers placing orders through our platform. By submitting an order, you acknowledge that you have reviewed, understood, and agreed to the conditions and provisions outlined in this Shipping Policy.

Shipping Coverage And Delivery Locations

Our shipping services are governed by the following conditions:

• We deliver orders to all eligible pin codes within India that fall under our available delivery network.
• International shipping services are currently unavailable.

Order Processing And Dispatch Schedule

The following conditions determine how orders are prepared and dispatched:

• Orders generally require 1–2 business days for processing and preparation after they have been confirmed.
• The processing period does not include Saturdays, Sundays, or public holidays.
• Once an order has been processed, an email containing the complete order information will be sent to the email address provided at the time of purchase.

Estimated Delivery Timeframes

• Orders are generally delivered within 3–8 business days.
• Delivery schedules may vary based on the destination location and the courier service handling the shipment.

Reasons That May Impact Delivery

Certain circumstances may prevent successful delivery, including:

• Shipping addresses or contact details that are incorrect or incomplete at the time of checkout.
• The intended recipient not being present at the specified delivery location when the delivery is attempted.
• The recipient refusing to accept the package when it arrives.

Undelivered Packages And Return Shipments

• Shipments that cannot be delivered successfully will be returned to our warehouse.
• Customers may approach our customer support team to request a fresh delivery attempt for packages that have been returned to our warehouse.

Procedures For Damaged Or Missing Shipments

Complaints Regarding Damaged Deliveries

If you receive an order in a damaged condition, you must follow these steps:

• Notify our customer support team within 48 hours from the time the shipment is received.
• Submit clear photographs of the damaged item or its packaging to assist us in examining and validating the complaint.

Claims For Shipments Lost During Transit

If a shipment is confirmed to have been lost while in transit, we will coordinate with the courier partner to verify the circumstances. Following confirmation, we will arrange either a replacement or a refund.

Shipping Queries And Customer Assistance

For any enquiries, support requests, or concerns related to shipping and delivery, you may contact us through:

zestifyenterprises@gmail.com

We are committed to ensuring that all customer orders reach their intended destinations safely and efficiently, while taking steps to reduce inconvenience at every stage of the shipping and delivery process.