Cancellation Policy  

At Fashionglow, operated and managed by Zestify Enterprises, we are committed to making the shopping process straightforward, convenient, and free from avoidable complications for our customers.

For the purposes of this Cancellation Policy, “we,” “us,” and “our” represent Zestify Enterprises, while “you,” “your,” and “user” refer to customers who submit purchases through our platform. Since certain circumstances may require an order to be cancelled, this Policy explains how customers can request cancellations and specifies the conditions under which such requests may be accepted.

Order Cancellation Before Dispatch

Cancellation requests will be considered for approval only when the following conditions are satisfied:

• The cancellation request is made within 24 hours of placing the order or before the order is shipped, whichever occurs earlier.
• Customers must submit their cancellation requests to our support team through email.
• Following approval of the cancellation, the applicable refund will be processed to the original payment method within 5–7 business days.

Order Cancellation After Shipment

• Once an order has been dispatched or shipped, it cannot be cancelled.
• Customers who wish to send back a product after receiving it must follow the applicable procedures outlined in our Return & Refund Policy.

Requirements For Changes To Order Details

Once an order has been placed successfully, customers cannot request modifications to the following information:

• The product selected in the original order cannot be substituted or exchanged for a different item.
• The delivery address cannot be altered or updated.

If customers need to rectify either of these details, they must proceed as follows:

• Request cancellation of the existing order, provided the request fulfils the applicable cancellation requirements.
• Place a new order with the appropriate product selection or corrected information.

Customer Support For Cancellation Requests

For any questions, clarifications, or assistance relating to order cancellations, customers may contact us through the following email address:

zestifyenterprises@gmail.com

We endeavour to process cancellation requests in a timely and efficient manner, while maintaining clear and prompt communication with customers throughout the entire procedure.