Return and Refund Policy  

At Fashionglow, owned and administered by Zestify Enterprises, our objective is to provide customers with a smooth, reliable, and convenient shopping experience that meets their expectations.

For the purposes of this Return & Refund Policy, the terms “we,” “us,” and “our” represent Zestify Enterprises, while “you,” “your,” and “user” refer to customers who purchase products through our platform. By placing an order, you acknowledge that you have reviewed, understood, and agreed to follow the return and refund guidelines specified in this Policy.

Return Eligibility Requirements

A product will qualify for a return only when each of the following requirements has been met:

• Condition Of Products: Returned items must remain unused and in their original condition, with all original tags, labels, and packaging intact.
• Original Packaging Requirements: Every returned product must be sent along with its original packaging materials, tags, and labels.
• Products Not Eligible For Return: Items that have been worn or modified in any manner will not be accepted for return.
• Return Request Time Limit: Customers are required to notify our customer support team and raise a return request within 48 hours of receiving their order.

Products that fail to meet any of the above requirements may be considered unsuitable for return.

Procedure For Submitting Return Requests

Customers who wish to return a purchased item must complete the following steps:

• Initiate A Return Request: Send an email to zestifyenterprises@gmail.com, mentioning your Order ID and the reason for requesting the return.
• Provide Relevant Evidence: In cases involving damaged, defective, or incorrectly delivered products, include clear photographs to assist us in examining and confirming the reported issue.
• Follow The Provided Return Procedure: Once your return request has been approved, we will communicate the necessary instructions and details to guide you through the return process.

Note: We reserve the right to decline any return request where the specified return procedure has not been properly followed.

Refund Review And Processing Procedure

All refund requests will be examined and handled according to the following process:

• Returned products will be inspected to determine whether they fulfil the relevant refund eligibility requirements.
• Customers will receive notification of the outcome of their refund request, whether it has been accepted or rejected.
• Once a refund has been approved, the amount will be credited to the original payment method within 5–7 business days.
• After the refund has been successfully processed, an email notification confirming its completion will be sent to the customer.

Conditions For Partial Refund Approval

Under certain circumstances, we may provide a partial refund for products that fulfil some of the return requirements but do not satisfy all the specified conditions. Examples of such situations include items containing minor damage or products received without their original packaging.

Complaints Regarding Damaged, Defective, Or Incorrect Products

• Any item received in a damaged, faulty, or incorrect condition must be brought to our attention within 48 hours from the date of delivery.
• Customers are required to send clear photographs or videos of the issue to zestifyenterprises@gmail.com, enabling us to verify the concern and take appropriate steps towards resolving it promptly.

Assistance With Returns And Refunds

For questions, complaints, or any additional support concerning return requests and refund-related matters, customers may contact us through the following email address:

zestifyenterprises@gmail.com